One of the major causes of failure is the lack of clear, direct communication between people. Too many times we miscommunicate with our boss, subordinates, fellow workers or customers. We tend to communicate in terms of what we think we should say, or in terms of what we think the other person would like to hear, instead of expressing our real thoughts and feelings. Open, clear communication is better for everyone concerned. It avoids a lot of wasted time and problems that miscommunication creates.
This is not to say that one shouldn’t be diplomatic. For instance, telling an employee that they are not doing well is far less productive than coaching them in the areas that will help them to improve. Be clear with your expectations of everyone that you deal with. Know where you’re going. Act with purpose and try to avoid frivolous communication. That only steals your time and inhibits your ability to accomplish. Listen to others first. Understand their position. You don’t have to agree with it but you should at least understand it.
Boyer Consulting
BOYER CONSULTING 