Problem Solving

Your ability to solve problems is going to be key to your success. When first faced with a problem, you should set out to fully understand the nature of that problem. Once you fully understand the problem, you will be well on your way to identifying the steps necessary to resolve it. Act quickly once a problem is identified. By waiting to address a situation, you are only allowing the problem to get worse. Respond appropriately once solutions to the problem are identified. Be professional. Maintain your composure during tough problem situations. People will look to you because of your ability to remain level headed. Deal with the problem directly. Avoid working on the symptom rather then the cause. Don’t just put out the fire, catch the arsonist.

Communication

One of the major causes of failure is the lack of clear, direct communication between people. Too many times we miscommunicate with our boss, subordinates, fellow workers or customers. We tend to communicate in terms of what we think we should say, or in terms of what we think the other person would like to hear, instead of expressing our real thoughts and feelings. Open, clear communication is better for everyone concerned. It avoids a lot of wasted time and problems that miscommunication creates.

This is not to say that one shouldn’t be diplomatic. For instance, telling an employee that they are not doing well is far less productive than coaching them in the areas that will help them to improve. Be clear with your expectations of everyone that you deal with. Know where you’re going. Act with purpose and try to avoid frivolous communication. That only steals your time and inhibits your ability to accomplish. Listen to others first. Understand their position. You don’t have to agree with it but you should at least understand it.
Boyer Consulting